Policies & Etiquette

Location info

The address is 700 s Western ave 58701.  Located in the same building as Burckhard Orthodontics.  Upon your arrival, please proceed to Room 3 (office).  If you are scheduled for Saturday or Sunday please note that the main entrance is locked until 5 min before your appointment.  

 

Cancellation Policy 

We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged a $25  service fee. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. If you are a NO SHOW you WILL automatically be charged a $25 fee. 

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel or reschedule your appointment. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. 

Late Arrival Policy 

We request that you arrive 5-10 minutes prior to your appointment time to allow time to answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. 

Inappropriate Behavior Policy 

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. 

 

IF You booked a Hot Stone Massage

Contraindications 

Hot stone massage is not suitable for everyone. There are risks associated with performing hot stone massage on individuals with the following conditions. 

* Pregnancy 

* Inflammatory skin conditions 

*  Open wounds or sores

*   Hypertension 

*  Cancer (with or without treatment) 

*  Varicose veins 

*  Under the influence of drugs or alcohol 

* therapist/practitioner to alter the massage. 

* Blood clot(s)

* Neuropathy

* Autoimmune condition (MS, Lupus, RA, etc.) Peripheral vascular disease

* Heat sensitivity

* Compromised immune system

* Edema or Lymphedema


 

IF You booked a Prenatal (Mommy To Be) Massage

Contraindications

Massage therapy during pregnancy has been shown to be beneficial for a number of common complaints such as fatigue, musculoskeletal pain, sciatica, edema, and many others. However, there are risks associated with specific conditions that may occur during pregnancy. 

You must inform your massage therapist/practitioner if you have or have had in the past any of the following conditions or symptoms which may make massage therapy during pregnancy contraindicated or may require your therapist/practitioner to alter the massage.

*History of miscarriage

*Gestational Diabetes


*Cardiac, pulmonary, liver, or renal disorders Mother’s age under 20 or over 35



*Epilepsy or other convulsive disorders Placental or cervical dysfunction


*Abdominal pain


*Leaking of amniotic fluid


*Fever


*Sudden edema/swelling


*Severe headaches 

*Preeclampsia



*Hypertension



*Bloody discharge


*Diarrhea 

*Severe nausea or vomiting